A device isn't working: before you return itUpdated 18 hours ago

If a device isn't working as expected, please get in touch with us before sending it back. Many problems can be fixed with a few simple checks, and we're happy to help you work through them. Contact us by live chat on our website or by email at [email protected], and see what to send us.

If you still want to return the device, request a return from your Vesternet account. You'll receive an RMA number and instructions on how to send the item back. Please don't post items to our office address: it is for post only and cannot accept returns.

You can return items within 30 days for a refund. From 30 to 365 days, unused items in their sealed packaging can be returned for store credit. Faulty Vesternet devices are covered by a 3-year warranty. See our returns policy for the details.