Phone supportUpdated 7 hours ago

At Vesternet we offer support by email and live chat, and we do not offer phone support. In all of our years of experience, we haven’t yet encountered an issue that couldn’t be resolved that way.

What we offer

Our smart home team takes the time to give individual help, with solutions and suggestions wherever possible.

Pre-sales advice: let us know what your requirements are and we’ll do our best to recommend the correct product or technology. Our System Check is a quick way to start.

Help Center: our self-help center and free guides, with step-by-step articles, wiring diagrams and tips.

Why we don’t do phone support

Sometimes we get asked "why not?". Here are the reasons:

Quicker responses

Too many communication channels can cause more harm than good. Having everything in one place makes it easier for us to manage every request and means nothing gets forgotten.

Better understanding

Smart home problems are hard to describe out loud. In writing you can send us model numbers, photos, screenshots and wiring details, so we look at the right picture from the start.

Better quality responses

With a written question we can spend the right amount of time on it, do any research needed and reply properly without putting you on hold. We can also link to products, guides, screenshots and manuals in our answer.

The right person answers

We sell thousands of different products. Email and chat let us pass your question to the person on our team best placed to answer it, without making you wait on a call.

Better records

Written support keeps the details of your issue in one place, so nothing is lost if more than one of us needs to help.

We respect that everyone has a different communication style, and some people prefer to talk. For us, email and live chat are the way we can give the best help.