Orders, delivery and returns
Delivery, returns, payment, VAT and discounts
Import duty & tax
For UK, EU and US orders, duties and taxes are collected at checkout, so there is nothing more to pay on delivery. Other countries may charge local taxes on arrival.
Shipping costs
UK Standard shipping is free on orders of £75 and over (£4.95 under £75); Express is £7.95. International rates are shown in your basket and at checkout.
Returns
30 days to return an item for a refund. From 30 to 365 days, unused and sealed items can be returned for store credit.
VAT in prices
UK prices include 20% VAT. For EU and US orders, taxes and duties are shown and collected at checkout.
Where do you ship to?
We ship to most every country worldwide and you can find a quote for rates by adding items to cart and then clicking the shipping estimator link:
Cancel or Refund your order
If you want to cancel an order, or any items from an order, before it ships then please email raise a ticket with our Customer Services team by emailing your order number to: [email protected]
Payment methods
Pay by card, Apple Pay, Google Pay, Shop Pay or Klarna. Checkout shows every option available in your country.
Where's my order?
We ship all orders within the delivery timeframe stated in checkout. If an item is out of stock when you order, it'll show as back order on the product page. We may then wait for this item to come into stock for your whole order to ship together.We
Smarty Reward Points
Earning Points You can earn various levels of reward points, from sharing products on social media though to writing product reviews & referring friends. See all our levels of points Here: Redeeming Points Accumulate as many points as you like the
VAT Invoice
Download a VAT invoice from the "Need a VAT invoice?" link at the bottom of your order confirmation email.
Mix & Match discounts
Buy 5 or more eligible Mix & Match products and save 5%; buy 10 or more and save 10%. Applied automatically in your basket.
Part of my order hasn't arrived
If only part of your order arrived, the rest will follow as soon as it is back in stock. If you weren't told about a delay, contact us by live chat or email.
Trade discounts
If you're a professional installer or smart home reseller, you can apply for a trade account - with this you can login and order on-site with all discounts applied. Email [email protected] to apply