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Ordering & Delivery

12 articles

Checkout & post sales help

Articles

Discount Code Not Working

If your discount code doesn't work in the checkout, simply go back to the Cart page and try using the gift code field there instead.

Stock Status

You can check a product's stock status via the icon to the right of quantity. In Stock Soon, means stock is on order and arriving shortly but we have no further updates from suppliers other than this information.

Import duty & tax

Customs duties, VAT or other taxes may be assessed by the customs authorities of the importing country depending on the contents and destination of your shipment.  If there is a duty, it is the customer’s responsibility to pay. Payments will not be m

Shipping costs

Shipping is calculated automatically in checkout based on the items in your cart and the delivery country. We offer FREE UK delivery over £100 and a range of cheap to fast options to suit everyone.

Returns

We operate a generous 365 day returns policy along with a fast and simple process for returning goods. See our full policy & instructions Here

VAT in prices

All prices you see when browsing the site do include 20% VAT which is applicable for UK customers. VAT is removed automatically in checkout if you choose delivery outside UK.

Where do you ship to?

We ship to most every country worldwide and you can find a quote for rates by adding items to cart and then clicking the shipping estimator link:

Cancel or Refund your order

If you want to cancel an order, or any items from an order, before it ships then please email raise a ticket with our Customer Services team by emailing your order number to: [email protected]

Payment methods

We accept the following payment methods: VisaMasterCardAmerican ExpressPayPalAmazon PayGoogle PayApple Pay LayBuy

Where's my order?

We ship all orders within the delivery timeframe stated in checkout. If an item is out of stock when you order, it'll show as back order on the product page. We may then wait for this item to come into stock for your whole order to ship together.We

Smarty Reward Points

Earning Points You can earn various levels of reward points, from sharing products on social media though to writing product reviews & referring friends. See all our levels of points Here: Redeeming Points Accumulate as many points as you like the

VAT Invoice

At the bottom of your order confirmation email, you'll see a link under the header "Need a VAT invoice?".   Simply click this to automatically download a VAT receipt. Note - this applies to orders placed via our main store at www.vesternet.com. I